Thoughtful answers about the villa, reservations and your stay. Search by keyword or explore the topics below.
Explore preferred datesSix thoughtful essentials for a peaceful private stay.
Planned smart-lock self-check-in · No separate damage deposit · Up to 4 complimentary approved day visitors · Full-property no smoking or vaping · Children must be supervised in and around the unfenced pool.
Proposed direct payment methods: verified bank transfer and GCash (PayMongo under review). Full payment for reservations made under 7 days before arrival. This is a pre-opening preview; dates are not verified available and no real bookings or payments are accepted.
Full refund of payments received with at least 7 days’ notice; 50% refunded from 72 hours to under 7 days; no standard refund under 72 hours. One complimentary date change with at least 7 days’ notice, subject to availability; we refund any lower accommodation-rate difference and quote any higher difference before confirming.
Read cancellation detailsCleaning between stays is included. Mid-stay refreshes are available on request, subject to availability and any agreed additional fee.
View housekeeping FAQsBrowse by topic or search all frequently asked questions.
Yes. Balay Bali is designed for one booking at a time, with private use of the villa and pool.
Up to six overnight guests, including children. Any infant exception requires individual occupancy and safety approval in writing.
One on-site parking space is planned. The villa will also feature a private pool and a freestanding bathtub; amenities remain subject to final completion.
Our exact opening date will be confirmed after construction and final preparations. We are preparing for an April 2027 opening, although the exact date is not yet confirmed. Please check the live calendar for dates currently accepting stay requests.
Not yet. The website calendar is for inquiries only and does not hold dates or accept payments. We plan to offer verified direct bookings and Airbnb reservations once the booking system is ready; confirmations will be sent by email.
Check-in is from 3 PM and checkout is by 11 AM, Philippine time. Extensions require advance approval; see arrival details below.
Direct payments are not yet active. PayMongo options such as GCash, Maya, QR Ph and online banking are being evaluated, subject to approval. Airbnb bookings use Airbnb checkout.
Yes. Before any paid direct booking, we will disclose the total accommodation price and any agreed extras. Opening rates are still being finalized.
For future direct bookings, 50% is due at confirmation and the balance seven days before check-in. If booking less than seven days ahead, 100% is due at confirmation; a booking exactly seven days ahead also has the balance immediately due. All payments require verification.
We send a written reminder and allow a 24-hour grace period. If payment remains outstanding, cancellation may follow by separate written notice; the agreed refund schedule applies where legally permissible.
Cancel seven or more days before the scheduled 3 PM check-in (Philippine time) for a full refund of payments received. From 72 hours to under seven days, 50% of payments received is refundable; under 72 hours, no standard refund applies, subject to applicable rights and exceptions. Approved refunds are initiated within seven business days, without undisclosed deductions; bank or provider processing may take longer.
One complimentary date change may be requested at least seven full days before the original check-in, subject to available dates and written approval. Higher-priced dates require the difference; for cheaper dates, we refund or adjust the difference. Once confirmed, cancellation deadlines use the new check-in date.
Please notify us of late arrival. Paid dates remain reserved through scheduled checkout unless formally cancelled; unused nights are ordinarily nonrefundable, subject to applicable rights.
Up to one hour early (from 2 PM) or one hour late (until 12 PM) may be complimentary if available and approved in advance. Longer extensions may have a fee quoted before confirmation.
A smart lock with a private guest access code is planned. Late-night arrival is permitted with advance notice. Your confirmed guest guide will include arrival instructions, a local urgent contact and a backup procedure if the lock fails.
The primary guest must be at least 18 and provide a government-issued ID through a secure verification process. Further checks may be required by applicable law or the booking platform.
Yes. Children count toward the six-guest overnight limit and must always have active adult supervision, especially around the pool. Infant exceptions require written approval.
The private pool is planned for 24-hour access, subject to safety and water quality. Use must remain quiet after 10 PM, with temporary closures if maintenance or treatment is needed.
No. Pets are not permitted.
Quiet hours begin at 10 PM throughout the property. Guests must limit music, voices, splashing and any activity that could disturb neighbors.
Wi-Fi is planned, with the final provider and speeds confirmed before opening.
Up to four additional day visitors are complimentary with advance written approval. Submit their names at least 24 hours ahead. Visits are allowed from 9 AM to 10 PM, only within your actual reservation period; overnight occupancy remains limited to six.
Small celebrations may be approved when requested at least seven days ahead. There is no standard celebration fee; any special services, supplier charges or extra cleaning must be agreed in advance. Event-specific extras may have separately agreed cancellation terms.
Larger gatherings require individual approval following occupancy, safety, permits, staffing and neighborhood-impact review. No event is guaranteed; a separate quotation may apply.
External caterers and decorators may be approved in advance. Only removable, non-damaging decorations are allowed; no confetti, glitter, unsafe flames or surface-damaging adhesives.
Controlled amplified music may be approved before 10 PM, subject to noise limits. Disturbing neighbors or playing loud music during quiet hours is not allowed.
Commercial photography, branded content and filming require prior written approval and may have separate rates or conditions.
Clean towels and linen, basic toiletries and drinking water are planned. Breakfast, laundry service and special welcome packages are not included unless expressly offered.
Checkout/turnover cleaning is included. A mid-stay refresh can be requested at least 24 hours in advance for a fixed fee, to be confirmed and disclosed before you agree.
Yes, subject to availability. Any applicable charge will be disclosed before confirmation.
Routine maintenance will usually take place between reservations. Necessary water-quality checks during longer stays will be coordinated with guests.
Only with guest coordination for routine services, except when immediate entry is reasonably necessary for a genuine emergency or safety issue.
No separate damage deposit is planned. Guests may be charged actual, reasonable and documented costs for damage caused by misuse or negligence, excluding normal wear and subject to applicable rules.
Guest-caused contamination may require closure and professional remediation. When caused by misuse or negligence, reasonable documented costs may be charged; draining and refilling are included only if professionally necessary.
Selected breakfast, transfer and special-occasion services may be introduced through partners. Available extras will be itemized and quoted for approval before any charge.
Recoverable items will generally be held for 30 days. Collection can be arranged; guests cover actual delivery costs. Perishable or unsafe items may be treated differently.
No lifeguard or separate pool barrier is planned. No diving, glass, impaired swimming or unsafe play; children need continuous adult supervision, with non-swimmers kept close to a responsible adult. Guests must take reasonable care. Nothing in these rules removes Balay Bali’s legal responsibility for its own negligence.
Disclosed outdoor cameras are planned at entry, parking and selected pool-facing areas for security only, without audio or coverage of private indoor spaces. They do not provide continuous lifeguard monitoring. Signage, access and retention will be finalized before opening.
No. The entire property is smoke- and vape-free, including outdoor areas.
Responsible private adult consumption is permitted if it does not create noise or safety risks. Never swim while impaired.
Only with prior written approval in a designated safe facility, if provided. Guests must not bring or set up their own open flames.
We may issue a warning and request correction. Serious or repeated breaches may lead to proportionate action under agreed terms and applicable law; urgent safety threats may require immediate action.
A local urgent contact will be available to confirmed guests around the clock; ordinary assistance is offered during scheduled hours. For life-threatening emergencies, contact local emergency services.
We use guest information only for legitimate booking and operating purposes, with appropriate safeguards. Our privacy notice explains current pre-opening inquiries; full guest data and CCTV procedures will be finalized before paid stays.
Confirmed guests will receive the exact address, smart-lock guidance, digital welcome guide and relevant contacts privately before arrival.
A private Bali-inspired retreat is coming to Iloilo City. Inquire about a future stay and we'll be happy to hear from you.
